Legal Information

Terms & Conditions

Last Updated: December 2025

Terms of Service

These Terms of Service describe the terms and conditions on which Hometown HVAC offers access to our HVAC services and website. By using our services or website, you agree to be bound by these terms.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Hometown HVAC, a Phoenix, Arizona based HVAC contractor.
  • Service refers to the HVAC installation, repair, maintenance, and related services provided by Hometown HVAC, as well as our website.
  • Customer or "You" means the individual or entity accessing or using our services.
  • Website refers to the Hometown HVAC website and any associated web properties.
  • HVAC Services includes but is not limited to heating, ventilation, air conditioning installation, repair, maintenance, indoor air quality solutions, and related services.

Service Terms

HVAC Services

Hometown HVAC provides residential and commercial HVAC services including but not limited to:

  • Air conditioning installation, repair, and maintenance
  • Heating system installation, repair, and maintenance
  • Heat pump services (ducted and mini-split systems)
  • Package unit services
  • Indoor air quality solutions
  • Emergency HVAC repair services

Service Scheduling and Cancellation

Service appointments are scheduled based on availability. Customers may reschedule or cancel appointments with reasonable notice. Emergency services may be subject to additional fees.

Pricing and Payment

Service pricing is provided through estimates and may vary based on actual work required. Payment terms will be discussed prior to service completion. We accept various forms of payment and offer financing options for qualifying customers.

Website Use

Permitted Use

You may use our website to learn about our services, request information, and schedule HVAC services. You agree not to use the website for any unlawful purpose or in any way that could damage our business or reputation.

Information Accuracy

We strive to provide accurate information about our HVAC services on our website. However, we reserve the right to correct any errors or update information without notice.

Privacy and Data Collection

Your privacy is important to us. Information collected through our website and during service provision is governed by our Privacy Policy. By using our services, you consent to the collection and use of information as described in our Privacy Policy.

Communication

By providing your contact information, you consent to receive communications from us regarding your HVAC services, appointments, and related business matters. You may opt out of marketing communications at any time.

Service Warranties and Limitations

Workmanship Warranty

We stand behind our HVAC work with appropriate warranties on labor and materials. Specific warranty terms will be provided with service completion documentation.

Limitation of Liability

Our liability is limited to the cost of the services provided. We are not responsible for consequential damages beyond the direct cost of our HVAC services.

Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Hometown HVAC or our licensors and is protected by applicable copyright and trademark laws.

Dispute Resolution

Any disputes arising from our services or these terms will be resolved through good faith negotiation. If resolution cannot be reached, disputes may be subject to binding arbitration or court proceedings in Arizona.

Changes to Terms

We may update these Terms and Conditions from time to time. We will notify customers of any significant changes by posting the updated terms on our website. Continued use of our services constitutes acceptance of the updated terms.

Contact Information

If you have any questions about these Terms and Conditions or our HVAC services, please contact us:

  • Phone: 602-223-1800
  • Service Area: Phoenix, Arizona and surrounding areas

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